What You Can Expect from Horizon Superstore
At Horizon Superstore, we are committed to providing a smooth, fast, and reliable delivery experience. Here’s exactly what you can expect after placing your order with us:
Dispatch Speed:
We aim to dispatch all orders placed before 12:00am GMT/UTC (midnight) the next working day.
Our streamlined order processing means:
- Orders are swiftly prepared for dispatch.
- Dispatching/Processing starts as early as 7:00 AM.
- No unnecessary delays, your order is packed and shipped as quickly as possible.
Orders placed on Friday or during weekends are processed on the next working day (usually Monday for weekend orders).
Tracking Information:
Once your order is dispatched promptly the next working day, you’ll be able to easily track its progress every step of the way.
- Your peace of mind is important:
- You’ll receive a tracking link via email on the day your order is dispatched.
- Tracking updates are sent out between 7:00 AM and 2:00 PM.
- Monitor your order’s progress online anytime, with real-time tracking and notifications.
Tracking information may take a few hours to update after dispatch, especially during busy periods.
Shipping Carrier:
We use Royal Mail 48hr Tracked Service to deliver your products with maximum efficiency.
This means:
- Tracked & reliable delivery
- Updates at every stage of the journey
- Local+ orders always ship from UK-based warehouses, avoiding international customs delays.
For standard non-Local+ items, other trusted couriers may be used depending on product type and supplier location.
Horizon Superstore is an independent retailer, and is not affiliated with Royal Mail
Estimated Delivery Timeframes:
We always aim to deliver your order quickly and efficiently, with clear timeframes so you know exactly what to expect.
Your peace of mind is important:
Local+ Orders Arrive within 2–3 working days after dispatch.
Standard Orders are usually delivered within 5–7 working days, depending on your location and the product supplier.
Most orders are processed and dispatched within 1 working day, ensuring minimal delays before your order is shipped.
Delivery timeframes exclude weekends and public holidays, and may vary due to courier delays.
Unforeseen Events & Delivery Delays:
While we always strive to deliver your orders on time, unexpected events can cause delays that are outside of our control.
These include but are not limited to:
- Severe weather conditions affecting courier networks.
- Courier backlogs or strikes.
- Public holidays and seasonal surges (e.g., Christmas, Black Friday).
- Unexpected supply chain disruptions.
- Customs processing delays (for certain non Local+ items).
When these situations occur, we work closely with our partners to minimise delays and keep you updated.
Horizon Superstore is an independent retailer, and is not affiliated with any courier.
We bring you a carefully selected range of quality products from trusted suppliers around the world. Every item we offer is chosen with your satisfaction in mind, combining great value with dependable performance. We’re committed to fast, reliable shipping and providing outstanding customer service every step of the way. Your happiness is our priority.
Email Support: support@horizonsuperstore.co.uk
Phone Support: (+44)7923035090 (UK Format)
Support Hours: Monday – Friday, 9am – 6pm
Response Time: Within 24 hours on business day
Visit Our - eBay Store: Click Here
Visit Our - Amazon Store: Click Here
Visit Our - TikTok Shop: Click Here
View Our - TikTok Profile: Click Here