CONTACT HORIZON

Let’s get things sorted.

Questions before you buy or need help after an order? Tell us what happened and include the details that will help Horizon understand it.

Send a message Visit the Help Centre
DIRECT LINES
EMAILsupport@horizonsuperstore.co.uk PHONE07923035090 ORDER UPDATETrack your order

Support and operating hours: 8:00am–8:00pm. Horizon remains your contact for order support, including when a product is dispatched by a supply partner.

QUICKER ROUTES

You may already be one step away.

These routes can answer common order questions immediately. You can still contact us if the guidance does not resolve the issue.

01

Track an order

Use your order number and billing email to check the latest available order status.

Open order tracking
02

Return or refund

Read the 14-day returns process and what to do when an item is faulty or incorrect.

Read returns guidance
03

Your account

View orders, account information and detailed shipment tracking when it is available.

Go to My Account

SEND AN ENQUIRY

Give us the useful details.

For an existing order, include the order number and use the same email address used at checkout. Do not include passwords or complete payment-card details.

Clear context helpsDescribe what you expected and what happened.

One message is enoughSending duplicates may make the enquiry harder to follow.

Keep your details safeNever send a password, PIN or full card number.

Between 20 and 4,000 characters.

WHAT HAPPENS NEXT

A considered reply, with the right context.

  1. 01

    Your message reaches HorizonWe review the topic and any order details you provide.

  2. 02

    We check the relevant informationThis may include order, delivery or supplier-fulfilment records.

  3. 03

    We reply to your emailWe will explain the available next step as clearly as possible.