Clarity before the click
Useful product information, visible totals and delivery estimates that reflect the product rather than one blanket promise.
ABOUT HORIZON SUPERSTORE
A clearer way to shop the wider web.
Horizon Superstore is a Blackburn-based UK ecommerce store bringing products from third-party supply partners into one considered customer journey.
BlackburnOur UK home base
OnlineBuilt as a digital-first store
14 daysEligible change-of-mind returns
1 retailerHorizon remains your contact
OUR STORY
Built in Blackburn with a straightforward idea.
Online marketplaces can offer enormous choice, but the experience around that choice is often fragmented. Product information, delivery expectations and aftercare can feel like separate conversations with separate businesses.
Horizon Superstore was created to bring those steps into one customer-facing store. We source products through third-party supply partners—including suppliers—while building the website, checkout guidance, delivery information and support around the Horizon customer.
We are still growing, but the direction is deliberate: present products more clearly, explain how fulfilment works and remain accountable after an order is placed.
WHAT GUIDES US
Four principles behind the storefront.
These are practical standards for how Horizon presents products, communicates fulfilment and supports customers.
Responsibility after the sale
Horizon remains the retailer and support contact even where a third-party fulfilment partner sends the parcel directly.
Value with context
We bring products from different supply routes into one store while explaining delivery, returns and the service behind the price.
Always improving
Horizon is being refined continuously—from product presentation and mobile shopping to fulfilment updates and aftercare.
HOW FULFILMENT WORKS
Transparent about the journey.
Some Horizon products are stored, packed and dispatched by third-party fulfilment partners. Those partners can include AliExpress suppliers and warehouses outside the United Kingdom.
This model lets the store offer products from different supply routes, but it also means processing, tracking and delivery timing can vary by item. We explain those differences in the product and delivery information rather than pretending every parcel follows the same path.
See Delivery & ShippingWHAT DOES NOT CHANGE
Horizon remains your retailer.
- Your order is placed with Horizon.
- Contact Horizon for delivery support.
- Contact Horizon before making a return.
- Horizon handles faults, refunds and complaints.
You should not have to negotiate with the supplier about your consumer rights.
FROM PRODUCT TO AFTERCARE
How the Horizon relationship works.
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We build the storefront
Products from selected third-party supply partners are presented through one Horizon shopping experience.
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You order from Horizon
Your order, payment and customer relationship are with Horizon Superstore—not the marketplace supplier.
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A partner may fulfil it
Depending on the product, a supplier or warehouse may pack and dispatch directly to your delivery address.
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We stay accountable
Horizon remains your contact for tracking, delays, returns, faulty goods, refunds and complaints.
HONEST EXPECTATIONS
What Horizon does—and does not—claim.
Trust starts with being precise about the role of the store and the role of its supply partners.
WE DO
- Present products through the Horizon storefront
- Confirm available totals before an order
- Explain product-specific delivery estimates
- Remain the customer’s support contact
WE DO NOT
- Claim every product is manufactured by Horizon
- Promise the same delivery speed for every supplier
- Send customers away to resolve issues alone
- Remove rights that UK consumer law provides
OUR CUSTOMER COMMITMENTS
Support is part of the product.
Our policies are designed to make the practical next step visible before and after purchase.
Product-specific delivery
Delivery timing can differ by item, supplier and route. We explain the estimate that applies instead of presenting one speed as universal.
Delivery & Shipping →14-day eligible returns
For most online purchases, customers can tell us within 14 days of delivery that they want to cancel, subject to the applicable conditions.
Returns & Refunds →Support from the retailer
Customers contact Horizon for help from 8:00am–8:00pm. We do not send people away to negotiate with a marketplace seller or another supply partner.
Help Centre →WHAT COMES NEXT
A store designed to keep getting better.
Horizon is developing one layer at a time: clearer product pages, stronger mobile shopping, more useful order information and customer care that connects the whole journey.
MEET THE STORE
Horizon Superstore.
Trading as Horizon-Superstore
Blackburn, BB2 1QZ