Delivery Information

Enter the order number from your confirmation email and the billing email used at checkout. If your order was split, check every dispatch message for additional tracking references.

YOUR ORDER LOOKUP MAY SHOW

  • Current order status
  • Dispatch and carrier details when issued
  • A carrier update link, where available

A label can be created before the carrier’s first physical scan. A short delay before the first update does not always mean the parcel has stopped.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

WHAT SETS THE DATE

One estimate, shaped by five moving parts.

The product page or checkout estimate brings these factors together for the option you are considering.

01

The product

02

Supplier
processing

03

Stock
location

04

Carrier
network

05

Your
destination

Use the estimate attached to your product or order. A shorter example elsewhere on the website does not replace the window shown for the item you are buying. Estimates are not guaranteed dates unless Horizon expressly confirms a guaranteed service.

01

Estimate before purchase

Check the product or checkout window.

02

Updates after dispatch

Use every tracking reference provided.

03

Support stays with Horizon

You do not negotiate with the supplier.

DELIVERY WINDOWS YOU MAY SEE

Different products. Different timings.

These are examples used across Horizon’s supplier network. They explain the possible ranges; they are not customer-selectable tiers and not every range is available for every product.

01

FASTEST WINDOW

2 working days

Shown only where a product, supplier route and available carrier support this shorter estimate.

02

SHORT WINDOW

3 working days

A short product-specific estimate that may apply to selected stock and fulfilment routes.

03

STANDARD WINDOW

3–5 working days

A common range where processing and carrier movement can vary within a few working days.

04

EXTENDED WINDOW

5–7 working days

May apply where supplier processing, warehouse location or the delivery network adds time.

05

LONGER WINDOW

7–11 working days

May apply to selected supplier-direct or longer-distance fulfilment routes.

THE DELIVERY JOURNEY

What happens after checkout.

A parcel can move through several systems before it reaches you. The first carrier scan is not always the start of supplier processing.

  1. 01

    Order confirmed

    You receive an order acknowledgement. We check payment, availability, delivery restrictions and the selected product details.

  2. 02

    Supplier processing

    The assigned fulfilment partner prepares the item. Processing time varies by product, stock location and supplier.

  3. 03

    Dispatched and tracked

    When available, a dispatch message provides the carrier or tracking reference. The first scan may appear after the label is created.

  4. 04

    Delivered

    The carrier delivers to your address or an authorised safe place. Check every dispatch message if the order contains multiple parcels.

Use the estimate attached to your product or order. A shorter example elsewhere on the website does not replace the window shown for the item you are buying. Estimates are not guaranteed dates unless Horizon expressly confirms a guaranteed service.

DIRECT SUPPLIER FULFILMENT

Packed elsewhere. Supported here.

Horizon works with third-party sourcing and fulfilment partners, including suppliers available through our global supplier network. Some products may therefore be packed and sent directly by a supplier instead of first passing through a Horizon warehouse.

The supplier’s location can affect processing, carrier handover and the delivery window—but your sales contract remains with Horizon.

Read the full fulfilment terms
01

One order can split.

Items supplied by different partners can arrive in separate parcels on different dates.

02

Tracking can multiply.

Each dispatch may have its own message, reference and carrier journey.

03

Horizon remains your contact.

Contact us for delays, delivery problems, returns, faults and refunds.

ACCOUNT-FREE LOOKUP

Updates tied to your order.

You do not need a Horizon account to see an update. The lookup matches the details already attached to the order, so the result stays private to the customer who placed it.

WHY WE ASK FOR BOTH DETAILS

  • It identifies the correct purchase
  • It keeps another customer’s update private
  • It works without creating an account

USE THE DETAILS FROM CHECKOUT

Getting a match first time.

Use your Horizon order number, not a carrier tracking number. If your billing email has changed since ordering, enter the email address used at checkout.

DELIVERY DETAILS

Costs, destinations and handover.

DELIVERY COST

Free on every order.

Delivery is free on every Horizon order. There is no minimum spend and no delivery code is required.
Your checkout total will show delivery as £0.00.

DESTINATIONS

United Kingdom addresses only.

We deliver only to eligible UK addresses. Remote or restricted postcodes may have fewer carrier options or a longer estimate than other UK routes.

CUSTOMS REQUESTS

Do not pay an unexpected charge first.

If a carrier requests an import or handling payment that was not disclosed before ordering, contact Horizon so we can investigate before you pay it.

DELIVERY HANDOVER

Use an accurate, accessible address.

Delivery is complete when the parcel reaches the address or safe place you authorised. Check the postcode, building number, flat and access details before placing the order.