Privacy Policy

1. Introduction

At Horizon Superstore, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website and purchase from us. By using our website, you consent to the terms outlined below.


2. Information We Collect

We collect the following types of personal information when you use our website:

  • Personal Details: Name, email address, shipping address, and phone number.
  • Payment Information: Payment details are processed securely via PayPal or Stripe. We do not store your full payment card details.
  • Order Details: Products you purchase, order value, and order history.
  • Technical Data: IP address, browser type, device information, and cookies to improve your experience on our website.


3. How We Use Your Information

  • We use your personal information for the following purposes:
  • To process and fulfil your orders.
  • To provide customer service and support.
  • To send you order updates, delivery notifications, and responses to your inquiries.
  • To improve our website and services.
  • For marketing purposes, where you have opted-in (e.g., newsletters).

4. Sharing of Information

  • Order Fulfilment: As a drop-shipping store, we share your delivery details with our trusted suppliers (including AliExpress suppliers) solely to fulfil your order.
  • Payment Processing: Payments are securely handled by PayPal and Stripe. We do not have access to your full payment details.
  • Legal Requirements: We may share information if required by law or to protect our legal rights.


5. Cookies

Our website uses cookies to enhance your browsing experience. Cookies help us understand website traffic and personalise content. You can choose to disable cookies through your browser settings.


6. Your Rights

Under UK data protection laws, you have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data where applicable.
  • Opt-out of marketing communications at any time.


7. Data Security

We take appropriate security measures to protect your personal data. However, please note that no method of electronic storage or transmission over the Internet is 100% secure.


8. Third-Party Links

Our website may contain links to other websites (e.g., delivery tracking, product information). We are not responsible for the privacy practices of these third parties.


9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated “Last Updated” date.


10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Last Updated: 22/07/2025

We bring you a carefully selected range of quality products from trusted suppliers around the world. Every item we offer is chosen with your satisfaction in mind, combining great value with dependable performance. We’re committed to fast, reliable shipping and providing outstanding customer service every step of the way. Your happiness is our priority.

Email Support: support@horizonsuperstore.co.uk

Phone Support: (+44)7923035090 (UK Format)

Support Hours: Monday – Friday, 9am – 6pm

Response Time: Within 24 hours on business day

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